Combining data analytics with
sales & operations planning expertise
Sample Projects - Business Lead for System Improvement Projects
Definition and roll-out of a global CRM solution
Year:
Title:
2014
Head of Global Sales Excellence
Company:
Role:
Duration:
Team:
Franke Kitchen Division / Switzerland / Sales 1bn EUR
Project Lead
1 year (part-time)
5 internal / 3 CRM provider / 4 for each of the 25 regional entities on 5 continents
Business Case:
-
Support new standard customer information gathering
-
Replace 20 local solutions with standardised system
Main Project Steps:
-
Lead local spec requirement and process mapping
-
Defined global specs and customisation requirements with selected market experts
-
Managed global and local stakeholders
-
Determined process changes per entity, developed training program and rollout
Success:
-
Achieved full support of all local entities
-
Handed project over to successor. Project with rolled out smoothly with high acceptance and utilisation rates.
ERP transition of Thai company
Year:
Title:
2013
Head of Internal Audit
Company:
Franke Kitchen Systems / Thailand / Sales 35m EUR
Role:
Duration:
Team:
Business Lead
5 weeks (full-time)
2 internal / 30 company
Business Case:
-
Integration of local wholesale entity into a global in-house ERP solution created for the project business of Foodservice Asia
Main Project Steps:
-
Mapped processes with local owners
-
Decided ERP customisations with global IT team
-
Managed data cleaning and completion process
-
Redefined processes with local team to adjust to system processes
Success:
-
Successful ERP launch with 4.9 Sigma on transaction level in the first 2 months
Local business process adjustments to stabilise and improve global SAP roll-out
Year:
Title:
Company:
Role:
2012 - 2013
Head of Internal Audit
Franke Kitchen Systems / Division / Sales 1bn EUR
Project Lead Sub-projects
Business Case:
-
SAP roll-out by IT without non-SAP business process experts
-
Low acceptance due to gaps between local requirements and localisation offer
Main Project Steps:
-
Mapped SAP standard processes
-
Re-mapped old local processes
-
Conducted gap analysis
-
Adjusted SAP processes where sensible
-
Redefined processes with local team to adjust to system processes
Success:
-
Improved roll-out success and local acceptance
